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Excel in customer service
Develop a culture where the customer is king
To some organizations, customer service means providing the customer with
whatever it takes to satisfy their requests immediately. However, without
a uniform process, this approach is usually very costly to the organization.
Employees tend to respond in a "reactionary" manner and incur
higher operational costs to provide even an acceptable level of customer
service. Customers tend to take advantage of this approach whenever possible
and this is a prime example of "crisis management".
This management series consists of 6 individual skill courses designed
to show your organization how to make your workplace operate more efficiently.
Each of these 6 courses are certificate programs.
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